Refund & Return

We want you to be completely satisfied with your purchase from [Threefoxes]. If for any reason you are not satisfied, we offer a straightforward, hassle-free return and refund policy.

1. Return Window & Eligibility Criteria

• Return Window: You have [14 / 30] calendar days from the date your package is marked as delivered to initiate a return request.
• Condition of Items:
  • Items must be in brand new, unworn, unwashed, and undamaged condition.
  • All original tags, security seals, packaging, protective films, and accessories must remain intact.
  • Non-returnable items: Gift cards, personalized/custom items, and personal hygiene products (such as underwear, pierced earrings, or opened swimwear) are not eligible for return unless defective upon arrival.

2. Step-by-Step Return Process

• Step 1: Contact our support team by emailing [threefoxeskits@gmail.com] with the subject line “Return Request – Order #[Your Order Number]”. Please state the item(s) you wish to return and the reason. For damaged or defective items, please attach clear photos/videos.
• Step 2: Our customer service team will review and approve your return within 24 hours and provide you with return instructions and the designated return warehouse address (RMA).
• Step 3: Carefully package the item in its original box, ship it using a trackable courier service, and email the return tracking number to us.

3. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: If the return is due to our error (defective product, transit damage, wrong item sent), [Brand Name] will cover all return shipping costs and issue a full refund or free replacement.
• Customer Remorse / Size Changes: If the return is due to personal preference, change of mind, or ordering the incorrect size/color, the customer is responsible for return postage. Original shipping fees (if any) are non-refundable.

4. Refunds Processing

• Once your returned package arrives at our inspection facility, our quality control team will inspect the item within 2 to 4 business days.
• If approved, your refund will be automatically processed back to your original payment method.
• Credit card and banking processing usually takes 3 to 7 business days to reflect on your statement, depending on your financial institution.